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Building and Neighborhood Services FAQs

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1. What commercial and residential building codes does the City enforce?

The City enforces the 2003 International Building and Residential Code and the latest version of the National Electric Code.

2. My landlord won’t fix problem(s) in my rental unit. Can the City help me?

If you have contacted your landlord and they still won’t fix the problem(s), you can call Building and Neighborhood Services at (618) 457-3237 to request an inspection. A notice of violation will be sent to your landlord, ordering them to make corrections.

3. When should I get a building permit?

You should get a building permit if you are considering any major remodel, new construction, addition, garage, etc. inside Carbondale city limits. Refer to the Building Permits page or call (618) 457-3252.

4. How do I obtain a building permit?

In order to obtain a building permit, building plans and site plans must be submitted to the City and reviewed by the Building Inspector for compliance with the Carbondale Revised Code. All applicable fees must be paid. For more information, contact Building and Neighborhood Services at (618) 457-3237. Submit an online building permit application.

5. How are permit fees calculated?

Fees for building permits are based on the estimated cost of the work, two-tenths of one percent (0.2%) with a minimum fee of five dollars ($5).

6. Can I construct a detached storage building or garage?

Yes, you can construct a detached storage building or garage. A permit is required to add to, alter, remove or demolish a building or structure or install equipment for the operation of a building or structure. Visit our Permits & Applications page.

7. Does the City require a building permit for fences and driveways?

The City requires a zoning certificate for fences and driveways. Visit our Permits & Applications page.

8. Do I need a permit for a pool?

An accessory structure permit is required for all in-ground and above-ground swimming pools. Visit our Permits & Applications page.

9. What are the requirements to rent a property?

The property owner(s) must complete the City’s Rental Housing Registration Form with Building and Neighborhood Services and successfully pass a City housing inspection.

10. Is a building permit required for private decks?

A building permit is required for decks over 30 inches off the ground. Visit our Permits & Applications page.

11. May I store my refuse carts outside?

Refuse carts can be stored outside behind the front line of the residence and not at the curb. They must be moved back to the house on the same day the trash is collected. Carts stored outside and used for trash storage should have closed lids and no trash spilling out. Refer to Title 10 of the Carbondale Revised Code for solid waste collection and storage.  

12. Where can I park additional vehicles if I need more parking spaces?

You can park on any private paved driveway or existing gravel driveway, but not on lawns or sidewalks. For planning, zoning and subdivisions policies, refer to Title 15 of the Carbondale Revised Code.

13. What are the rules for parking on private property for car repairs?

Vehicles should not park on private property or in a City street in a residential area for car repairs unless it’s an emergency situation. Repairs should always be performed in a garage.

14. Who should I contact about abandoned cars or personal property parked on a City street?

Enforcement of unlicensed/inoperable vehicles and cars that appear abandoned or unattended on a City street should be reported to Building and Neighborhood Services at (618) 457-3237. Recreational vehicles have special requirements. Check with Building and Neighborhood Services.

15. What is the height restriction on grass and weeds?

Grass and weeds over eight inches in height are a nuisance and are required to be removed by Carbondale Revised Code.

16. Do I need a permit to have a garage sale? Where can I display my signs?

Permits are not required for garage sales; however, the placement of the signs is regulated. Signs should be displayed from private property after obtaining the owner’s permission. Signs mounted on street or traffic signs, utility poles or fire hydrants within the rights-of-way are subject to removal.  

17. What about other types of signs?

Refer to the Carbondale Revised Code for specific residential and non-residential sign regulations.

18. Why is an abandoned house allowed to sit vacant and deteriorate?

Property owners are required to secure a vacant house or structure to prevent unlawful entry. It may be necessary to board up glass windows to prevent damage or vandalism. Sometimes these properties are abandoned, under foreclosure, or in probate court for years and may become unsightly, but may not be considered dangerous. The Chronic Nuisance Ordinance has minimum requirements for exterior property maintenance. A vacant property can be inspected by Building and Neighborhood Services if reported as a concern for a neighborhood.

19. How do I file a complaint against my landlord?

If you feel that you have been discriminated against, refer to the Fair Housing Policy. For all other complaints, contact Building and Neighborhood Services at (618) 457-3237.

20. How often is a landlord required to have their property inspected?

Rental properties in Carbondale are routinely scheduled for inspection by the Building and Neighborhood Services Division every three years.

21. I rent a family member’s house; does this have to be inspected by the Building and Neighborhood Services Division?

No; direct family members are exempt from rental registration and inspection rules. See Carbondale Revised Code for other exemptions.

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City Attorney FAQs

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1. How do I request dismissal of a ticket for Operating Uninsured Motor Vehicle, No Valid Registration or No Valid Driver’s License?

If you were ticketed for Operating Uninsured Motor Vehicle, No Valid Registration or No Valid Driver’s License, but had valid insurance, registration or driver’s license on the date of the citation, you must appear on your court date. Bring a copy of your ticket(s) along with proof of valid insurance, registration or driver’s license to the City Attorney’s Office no later than one week prior to court appearance. Your insurance agent/company will be contacted to verify that the insurance was in effect at the time of your citation.

In order to avoid a court appearance, you must provide proof that your insurance, driver’s license or registration was valid at the time of the arrest to the City Attorney’s Office no later than one week prior to your court appearance. Bring this information, along with a copy of your traffic citation, to the City Attorney’s Office.

Do not assume that your ticket was dismissed. It’s important to always follow-up before your scheduled court date to verify that your case was dismissed. If you submit your proof of compliance by email, you will receive a reply email indicating the status of your request. If you have not received verification of your dismissal, you must appear on your court date. If you do not send proof of compliance one week prior to your court date, you may still be eligible for dismissal. However, you must appear in court and bring the required proof. It is recommended that you arrive 30 minutes early.

2. When is my next court date?

Court dates may be obtained by the Jackson County Circuit Clerk’s Office, located on the first floor of the Jackson County Courthouse, call (618) 687-7300 or visit www.judici.com.

3. What is the status of my case?

Case status information may be obtained at the Jackson County Circuit Clerk’s Office, located on the first floor of the Jackson County Courthouse, call (618) 687-7300 or visit www.judici.com.

4. Do I need to appear in court for my ticket?

Some traffic tickets do not require a court appearance. Look at the bottom of your ticket to determine whether you need to appear in court at all. Many minor traffic tickets may be marked “No Court Appearance Required.” However, if your ticket is marked “Court Appearance Required,” you must appear on the date and time indicated on your ticket.

5. What do I need to do if I just want to pay my ticket?

If your traffic ticket is marked “No Court Appearance Required,” you may pay your ticket at the Circuit Clerk’s Office, on the first floor of the Courthouse. However, if your ticket is marked “Court Appearance Required,” you must appear on the date and time indicated on your ticket.

If you want to pay an Ordinance Violation, Parking Ticket, or Administrative Tow Fee, visit our Online Bill Pay option.

6. Do I need an attorney for my case?

Trying to resolve a traffic ticket or ordinance violation can be confusing and stressful, especially for those who are unfamiliar with the court system. Many people choose to have an attorney represent them to help explain the procedure and make sure their case(s) are resolved fairly. However, the decision to hire an attorney is entirely your own. You may have the right to have an attorney appointed by the court to represent you if you cannot afford one on your own, depending on the type of offense charged. The judge will explain your rights to you when you make your first court appearance.

7. Can I seek advice from the City Attorney’s Office?

Attorneys from the City Attorney’s Office are responsible for the prosecution of traffic offenses and ordinance violations issued in Carbondale. Since their duty is to represent Carbondale, they are legally prohibited from giving legal advice to people charged with crimes, including minor traffic offenses. In addition, the attorneys in the City Attorney's Office are prosecuting your case, and anything you tell them could be used against you in court. Your best option is to consult your own attorney.

8. Will my driver’s license be suspended because of my ticket?

Your driver’s license status is decided entirely by the Secretary of State. The City Attorney’s Office has no involvement in issuing or suspending driver’s license. For questions regarding your driver’s license, contact the Secretary of State’s Office at 1-800-252-8980.

9. How do I reschedule a court date if I cannot come to court on the date on my ticket?

Court dates are set by the judge who presides over City court. The City Attorney cannot change your court date for you. In order to request a new court date, you must file a Motion to Continue with the Circuit Clerk and have the judge grant the motion prior to your scheduled court date.

10. What happens if I missed my court date?

It is important to be present and on time at all required court dates. If you fail to appear, several things could happen:

•In a minor traffic case, the judge could enter a judgment against you, just as if you had plead guilty. You are then responsible for paying the fines assessed.

•If you are charged with a misdemeanor or felony, and you fail to make your court appearance, the judge may issue a warrant for your arrest. Any bond you previously posted could be forfeited.

11. How do I vacate a judgment?

If you wish to ask the court to vacate (or undo) a judgment against you, or quash (take back) an arrest warrant, you must file a motion with the court. There may be a fee for this motion, and there is no guarantee that the court will grant your motion. For more information, contact the Circuit Clerk’s Office, located on the first floor of the courthouse, or call (618) 687-7300.

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City Clerk FAQs

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1. When and where are the City Council meetings?

All regular meetings will be held in the Carbondale Civic Center, 200 South Illinois Avenue, Carbondale, Illinois, beginning at 6:00 p.m. on the second and fourth Tuesday of each month, unless otherwise noted.

2. May I address the City Council during a City Council Meeting?

If you wish to address a City Council agenda item, you may do so after the Mayor calls for public comment during the meeting.

3. Are City Council meetings televised?

CityVision 16 is a governmental cable channel owned and operated by the City of Carbondale. CityVision keeps you up-to-date with meeting announcements for Carbondale City Council, Park District, Public Library, Elementary School District 95, High School District 165, and City Boards, Commissions and Committees. Meetings are televised live and rebroadcasted at various times on the City’s channel. City Council meetings are also streamed on the City’s website and on Facebook.

4. How can I place an item on the City Council Agenda?

To request an item to be placed on the City Council agenda you must contact a Council member or the Mayor. Upon full review, the item may be placed on the agenda at the Council member or Mayor's discretion.

5. How do I apply for a liquor license?

Liquor License information is available in the City Clerk's Office at 618-457-3281.

6. How do I register to vote?

To register to vote, you must:

• Present two forms of identification
• At least one I.D. must include the person’s name and current Jackson County address
• The second form of ID needs to only include the person’s name

7. How do I obtain a copy of the City Council Agenda?

A copy of the City Council Agenda may be obtained through Board Docs or at the City Clerk's office located at 200 S. Illinois Avenue. Final City Council Agendas can also be viewed in the Agenda Center.

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City Manager FAQs

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1. What’s the City Manager’s function?

The City Manager is responsible for the following:

• Carrying out City policy
• Managing the operations of the City
• Implementing Council goals, policies and programs
• Providing professional management and leadership to City departments
• Serving as a liaison with the Council and other government and public agencies
• Appointing, suspending or removing City employees

2. How is the City of Carbondale governed?

The City of Carbondale has a council-manager form of government. The Mayor and six City Council members are elected at-large for four-year staggered terms in non-partisan elections. The City Council acts as the policy making body for the City and hires a City Manager as the Chief Administrative Officer. The Mayor is the official head of the City.

3. Does the City Manager participate in policy determination?

The City Manager makes policy recommendations to the Mayor and Council, but the Mayor and Council may or may not adopt and/or modify the recommendations. The City Manager is bound by whatever action the Mayor and Council takes.

4. How much citizen participation is possible under council-manager government?

The City of Carbondale welcomes citizen participation in the decision-making process. Because professional local government management offers government of the people, by the people and for the people, it sets the stage for citizen activism by encouraging open communication between citizens and their government. Examples range from visioning, in which citizens play a major role in determining the future of their community to community-service activities. Citizens also have the opportunity to present issues to the Mayor and Council at committee meetings; talk one-on-one with council members; or express their concerns at a Public Hearing or Council Meeting. In addition, citizens are encouraged to become members of boards and commissions.

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City of Carbondale Website FAQs

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1. Can you submit forms and applications online?

Yes, most City forms are now online. You can access all City applications, permits, and licensing by visiting our Permits and Applications page. City employment opportunities are posted on our online job applicant system.

2. How do you sign up for City alerts?

You can sign up for City email and/or text alerts through Notify Me. 

3. Can I add events to the City’s calendar?

The City only posts qualifying events to the Community Calendar. A qualifying event is a legal gathering open to the public that includes entertainment, programming, and/or activities. The gathering involves a targeted theme or cause. Events must meet one or more of the following criteria to be eligible for posting to the City's Community Calendar:

• City event or activity
• City-sponsored or funded
• Not-for-profit community events open to the public and not exclusionary in nature, located within Carbondale city limits, and meet the definition of a qualifying event

For more information, visit our Community Calendar page.

4. How do I access City Council information?

To access City Council information, select the “Government” tab at the top of the homepage. Underneath the “City Officials” page, select the “Carbondale City Council” tab. On this page, you will find agendas, minutes, council members, live streams and more.  

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Civic Center FAQs

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1. How do I rent the Carbondale Civic Center, Town Square Pavilion, Veteran’s Plaza or Friendship Park?

Contact the Civic Center Manager Laura Chamness (618) 457-3209.

2. Can I rent the Civic Center or a room by the hour?

Yes, the space can be rented to fit your needs by the size and time.

3. Can I rent the Civic Center for a private party?

Yes, the Civic Center is available for both private and public functions.

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Development Management FAQs

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1. Are there homes or lots for sale in the Carbondale area?

Unfortunately, Planning and Development Services does not track lot or home availability. We recommend contacting a local realtor for this information.

2. Where can I get a copy of the Zoning Ordinances for the City of Carbondale?

The ordinances for the City of Carbondale, including the zoning regulations, can be accessed in the Carbondale Revised Code. If you need more information, contact Planning and Development, (618) 457-3248.

3. If I'm building a new home or other type of development, where do I go to get my questions answered and my site plans approved?

To finalize zoning, subdivision and site plan applications, contact Planning and Development at (618) 457-3248.

4. When should I get a building permit?

If you are considering any type of construction to your property inside Carbondale city limits, refer to the Building Permits page or call (618) 457-3252.

5. How do I find the zoning for my property?

Refer to the Carbondale Zoning Map or contact Planning and Development Services (618) 457-3248.

6. Do I have to get a permit to work on my house?

A building permit is required if you plan to construct, add to, alter, remove or demolish a building or structure or install equipment for the operation of a building or structure.

7. Can I conduct a business in my home?

Operating a home business is handled on a case-by-case basis. Contact Planning and Development Services at (618) 457-3248 for more information.

8. Can I place a temporary sign on my property?

Refer to the Sign Permit Section

9. How do I apply for a Special Use Permit?

Applications for Special Use Permits are available online and in the Planning and Development Services Office. Applications are processed by Planning Services and require a public hearing before the Planning Commission prior to City Council making the final decision on a request. For more information, contact Planning and Development Services at (618) 457-3287.

10. How do I get permission to have a block party in my neighborhood?

Fill out the Block Party Application in its entirety and return it to the City Manager’s Office, 200 S. Illinois Avenue.

11. I live in a residential neighborhood. Can I have chickens in my backyard?

Refer to the City’s Ordinance concerning chickens.

Chicken Coop License (Online)

Chicken Coop License Renewal (Online)

12. How do I file a complaint against my landlord

If you feel that you have been discriminated against, refer to the Fair Housing Policy. For all other complaints, contact Building and Neighborhood Services at (618) 457-3237.

13. How often is a landlord required to have their property inspected?

Rental properties in Carbondale are routinely scheduled for inspection by the Building and Neighborhood Services Division every three years.

14. I rent a family member’s house; does this have to be inspected by the Building and Neighborhood Services Division?

Yes; even in one’s own family, if rental monies are exchanged, the rental ordinances still apply.

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Economic Development FAQs

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1. Do I have to apply for Enterprise Zone benefits?

To take advantage of the benefits, an owner or developer of property within the Enterprise Zone must simply obtain a building permit (the fee for which is waived) and a "certificate of eligibility" from the City of Carbondale's Building and Neighborhood Services Division.

2. Can the boundaries of the Zone be changed to include my property?

There are detailed procedures to amend the boundaries of the Enterprise Zone. The Zone may be extended to incorporate a property if a specific improvement to the property is being considered. Contact the City of Carbondale or Greater Egypt Regional Planning for detailed information.

3. When does the Enterprise Zone expire?

The Enterprise Zone expires in 2035. 

4. Are there any infrastructure incentives offered?

The City offers a Tax Increment Financing Program and Downtown Façade Program. Contact the Economic Development Director for more information.

5. Are there homes or lots for sale in the Carbondale area?

For a list of current available properties visit our Property Available for Development page.

6. How can I contact Greater Egypt Regional Planning and Development Commission?

Visit Greater Egypt Regional Planning and Development Commission at http://greateregypt.org/

7. What is the population of Carbondale?

Visit the Climate and Demographic Information to see the current population. 

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Finance Department FAQs

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1. What is Carbondale’s General Fund annual budget?

The annual budget can be accessed on the City’s Financial Overview.

2. What are Carbondale’s annual General Fund expenditures?

Please refer to the annual ACFR.

3. How can I get a copy of your Annual Comprehensive Financial Report (ACFR)?

View a complete copy of the ACFR.

4. What is the City’s fiscal year?

The City’s fiscal year is May 1 – April 30.

5. Where is your office located?

The Carbondale Finance Department is located at City Hall, 200 S. Illinois Avenue.

6. What are the City’s sources of revenue?

The City’s sources of revenue can be found in the Annual Budget under "Budget Summaries Section Three - "Major Revenue Sources".

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Fire FAQs

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1. How do I apply for a job with the Fire Department?

Go to our Applicant Tracking System, create an account, and apply!

2. Where can I get information about emergency preparedness?

Visit our Disaster Preparedness page to learn about how you can prepare yourself for the event of an emergency.

3. What if I can’t afford a smoke detector?

The Carbondale Fire Department will provide and install free smoke detector and replace smoke alarm batteries in anyone’s home that they own and occupy in Carbondale who cannot afford to buy one. We strongly encourage our citizens to take advantage of this program.

4. Where should I install smoke detectors in my home?

Install at least one smoke detector in each sleeping area and on every level of your home. Test your smoke and CO detectors monthly and replace batteries at least once a year.

5. Is a Carbon monoxide (CO) detector required in my home

You must have a CO detector installed in your home if you have gas appliances and/or an attached garage. If you only have one carbon monoxide alarm, install it in the hallway near the sleeping area. Make sure you can hear it from every bedroom, so it can wake everyone up if the alarm goes off while you are asleep. Additional alarms on each level of your home provide extra protection. Carbon monoxide weighs about the same as air and distributes evenly throughout a room. A CO alarm will be effective if it’s on the ceiling, near the baseboard or anywhere in between. Do not install a CO alarm right next to a combustion appliance, like a gas or oil furnace. Instead, install the CO alarm at least 15 - 20 feet away from these appliances whenever possible.

6. Can I have a fire on my property?

Pursuant to Carbondale City Code, it is unlawful to burn refuse, landscape waste or any other combustible material within the City of Carbondale with the exception of recreational fires, established in the following guidelines:

•The fire is intended for pleasure, religious ceremony, cooking or warmth.
•The fire should be in the rear yard, unless none exist, then in a side yard behind the front plane of the house. In no instance should the fire ever be located between the structure and the street.
•The fire must be no more than three feet in diameter and two feet in height.
•The fire must be at least 25 feet from a structure or other combustible material; 15 if in an approved container.
•A method of extinguishment must be readily available; i.e. extinguisher, hose, buckets, etc.
•The fire must not be objectionable because of excessive smoke or odor.
•The fire must be constantly attended at all times.
•The fire department may order extinguishment of open fires that create or add to a hazardous or objectionable situation.

7. Why do fire trucks respond to traffic crashes?

Firefighters are trained and have specialized equipment to provide first responder medical aid as well as extrication services.

8. Does the fire department refill fire extinguishers?

We cannot refill fire extinguishers at the fire stations. Cintas Fire Protection refills and sells fire extinguishers. They are located at 621 W. Industrial Park Road in Carbondale.

9. Does the Fire Department fill swimming pools?

No, we are not able to fill up swimming pools.

10. Does the Fire Department provide car seat installation?

The Carbondale Fire Department does not provide car seat installation; however, the City of Carbondale Police Department is a child passenger safety inspection station. Employees, trained as certified Child Passenger Safety Technicians (CPSTs), are available to inspect child safety seats for correct installation and use. This service is free of charge.

Safety checks are offered by appointment only at the Police Department.

11. Who can I contact if a hydrant is leaking and there is no signage?

Contact the Water Treatment Plant at (618) 457-3240.

12. How do I dispose of old smoke and CO detectors?

Detectors may be disposed of in your household garbage.

13. How do I dispose of old fire extinguishers?

If the extinguisher is de-energized it may be disposed of in your household garbage. If you do not have a place to de-energize the extinguisher, you can drop it off at Fire Station 2.

14. How do I obtain a copy of a fire report?

You will need to fill out this Request For Records form.

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Freedom of Information Act FAQs

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1. How do I obtain copies of records.

Visit the City's Freedom of Information Act webpage.

2. When will I receive my records?

The City will provide a response to noncommercial FOIA requests within five business days unless a mutually agreed-upon date is established. Certain records or portions of records are exempt from disclosure under the Freedom of Information Act. If the records are exempt, the requester will be provided with the specific provision(s) in the Freedom of Information Act that makes them exempt. The specific exemptions may be reviewed.

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Human Resources FAQs

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1. Can I apply online?

Yes. Go to our Applicant Tracking System, create an account, and apply!

2. How do I apply for a lateral entry police officer position?

If you have two or more years of post-probationary work experience as a police officer and meet the outlined qualifications, you are eligible for the Lateral Police Officer Program. Applications for experienced police officers are accepted on an ongoing basis. Oral interviews are determined by the hiring needs of the Department. Complete an application today!

3. What is the hiring process?

Submitted applications are reviewed by the Human Resources Manager for work experience, education and any specific requirements as posted in the job description. Qualified applicants are interviewed for the position. The HR Manager selects one candidate they feel is most qualified for the position. An offer of employment is pending until a pre-employment drug test is received.

4. What positions are currently available?

Click the JOBS button on the City's homepage to see current positions available.

5. What type of benefits does the City offer?

The following benefits are available to all full-time employees:

• Medical/Dental/Vision
• Life Insurance
• Retirement Pension
• 457 Deferred Compensation Plan
• Employee Assistance Program
• 10 days of vacation per year
• 12 days of sick leave per year
• 11-12 City holidays plus one floating holiday
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account

6. Where do I send my application and/or resume for a job posting?

Complete an online application here or mail your application and resume to:

City of Carbondale
Attn: Human Resources
200 S. Illinois Avenue
Carbondale, IL 62901

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Mayor and City Council FAQs

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1. How does the City of Carbondale operate?

The City of Carbondale is a Council-Manager form of government. The legislative body is comprised of the Mayor and six Council members who are elected at-large. The legislative body establishes the policies for the City. Once policies are set by the Mayor and Council, it is the job of the City Manager and his staff to implement these policies as the executive body. The City Manager is selected by the Mayor and Council and is responsible for hiring all of the City department directors.

2. How are the Mayor and the Council Members elected?

The Mayor and Council are elected by voters at-large. Elections occur every four years and the Mayor and Council members serve four-year terms. There are no term limits for these elected officials.

3. What are the duties of the Mayor?

The Mayor has several duties as the top elected official for the City of Carbondale. Some of these duties are official and other duties are ceremonial.

• Assists citizens with problems, concerns and information requests
• Presides over City Council meetings and vote on issues that come before the City Council for consideration
• Initiates community-wide action regarding important issues
• Communicates and works with other policy-making bodies to ensure that Carbondale's concerns are heard at state and national levels
• Delivers the annual "State of the City Address"
• Appoints members of boards and commissions with consent of the Council
• Along with the City Council, appoints the City Manager
• Promotes the City of Carbondale as the City of Carbondale's ambassador to visitors, dignitaries, conferences and annual community events
• Participates in lectures, summits, ribbon cuttings, ground breakings, speaking engagements, business tours and school visits throughout the community
• Issues proclamations, letters, certificates and awards for special occasions
  
  

4. What are the duties of the City Council?

• Enacts ordinances and sets policies
• Approves the City budget and Community Investment Program(CIP)
• Holds bi-monthly Council meetings to address issues and concerns in the community
• Serves on boards and commissions

5. When does the City Council meet?

The City Council meets on the 2nd and 4th Tuesdays of every month in the Council Chambers, Civic Center, Room 108, 200 S. Illinois Avenue.

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Police FAQs

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1. Are you currently hiring for the position of police officer and what are the qualifications needed to become a police officer?

Apply online for entry-level or lateral entry positions. Please see recruiting procedures

2. What are your administrative business hours?

The Police Department provides 24-hour service to the community and does not close. Administrative services, such as the Records Section, are open Monday through Friday, 8 a.m. to 4:30 p.m.

3. Will the Carbondale Police Department take my fingerprints for a job application or professional license?

The Carbondale Police Department will take fingerprints for job applications, a professional license, or adoptions. There is a $25 fee for this service. We do not take fingerprints for Immigration and Naturalization Services.

4. Will the Carbondale Police Department provide extra patrols while I am away on vacation?

The Carbondale Police Department does provide extra patrol/house watch during a limited time for people who are out of town on vacation. You can complete an online form or come to the Police Department and complete a House Watch form before you leave on vacation. Make sure and call the Department at 618-457-3200 upon your return.

5. What is bond?

When a person has received a traffic ticket or is arrested, they are required to post bail or a bond. This is a surety that the person will come to court. For a traffic ticket, a person can post a $120 cash bond ($150 cash bond for more serious violations), or bail bond card. 

The bond for misdemeanors is $150 and a judge must set the bond for felony charges. Some minor traffic offenses require no cash bond, but the violator must promise to appear in circuit court by signing the ticket.

6. What is the difference between an ordinance violation and a criminal violation?

The City of Carbondale is allowed to enact ordinances to cover building codes, traffic offenses, liquor offenses, etc. If a person is arrested for an ordinance offense, they cannot go to jail for that offense. It is considered a “fine only” infraction, and it is not a permanent mark on their record. Visit the City's ordinance website for more information.

7. What is Court Supervision?

Court Supervision is a finding of the court, which allows a person to plead guilty to a traffic ticket or minor offense and not receive a conviction on his / her driving record or criminal record. It is a form of probation where the person must report to the judge and not commit another offense for a specified period of time. When persons successfully complete Court Supervision, they often have to pay a fine but do not have a mark on their driving or criminal record.

8. When should I call to report suspicious activity?

If you see some activity that you feel is suspicious in nature, please call 911 as soon as possible, and explain the problem, location, and description of individuals or vehicles. You do not have to leave your name.

If you feel it is suspicious activity, it probably is. You are the one who is most familiar with your neighborhood. The Carbondale Police will respond as soon as possible and check out the suspicious activity in a professional and courteous manner.

9. Does the Carbondale Police Department unlock vehicles for lockouts?

No, the Carbondale Police Department does not open motor vehicles in which people have locked their keys. Many vehicles' locking mechanisms these days are complex and require specially trained people to open them. We suggest you call an insured locksmith or tow truck company for these situations.

We will attempt to open car doors in emergencies. In these cases, we will attempt to unlock the car but may be required to resort to other measures if the situation dictates.

10. Can I pass a stopped school bus?

The answer depends upon the type of roadway on which the bus is operating. For more information about school bus laws visit the Illinois State Board of Education website.

11. What is the administrative tow fee?

The administrative tow fee is a fee the City of Carbondale Police Department is allowed by State statute to charge for any vehicle that is towed due to certain criminal offenses. View more information about administrative tow fees, including level 1 and level 2 fees.

12. Once I pay my administrative tow fee, how do I retrieve my vehicle?

In order to pay the administrative tow fee, you will need to show a valid driver's license, proof of ownership or an original, notarized release from the owner giving you permission to pick up the vehicle, and proof of valid insurance on the vehicle to the Carbondale Police Department. Once those items are provided, you will be provided a release to take to the tow yard.

The tow companies charge a separate towing and storage fee. That fee is determined by the tow companies and is not affiliated with the Carbondale Police Department. The tow fee is typically approximately $75 and there is an additional storage charge for each day the vehicle is in the tow yard. For more information on the administrative tow fee, please contact Records Supervisor Marcia Toliver at 618-457-3200, ext. 414.

13. How can I request traffic crash reports?

You can request a traffic crash report in person or via mail. An information exchange form is free of charge, but to obtain the full detailed report there is a $5 fee for each copy.

14. How can I request other police records?

To obtain police records you must file a Freedom of Information Act (F.O.I.A) request. Persons wishing to view or obtain copies must submit a written request to view and/or receive copies of records and submit it to Police Department Freedom of Information Officer Marcia Toliver.

Visit the City's Freedom of Information Act webpage for application information.

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Public Works FAQs

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1. How do I get a pot hole fixed or report a concern about signage?

Report a concern online, use the City’s See Click Fix app, or call 3-1-1.

2. Do we reuse the wastewater and send it back to town?

Wastewater from the Southeast Plant is discharged to Crab Orchard Creek. Wastewater from the Northwest Plant is discharged to the Big Muddy River or used to irrigate Hickory Ridge Golf Course.

3. How much water do we treat each day?

The Southeast Wastewater Treatment Plant processes 6 million gallons per day with a 12.5 million gallon max flow. The Northwest Wastewater Treatment Plant processes 2.64 million gallons per day with a 6.6 million gallon max flow.

4. Who do I call when my garbage has not been picked up?

Call the Maintenance and Environmental Services Office at (618) 457-3275.

5. Who should I contact about pavement failures, overhead street lighting, traffic signs, traffic signals, street litter and debris, snow and ice control and storm water drainage?

Contact the Maintenance and Environmental Services Office at (618) 457-3275.

6. Who repairs and/or replaces burned out or damaged street lights?

You can report damaged or non-operating street lights online by using SeeClickFix. You can also call Maintenance and Environmental Services at (618) 457-3273.

7. Will the City repair/replace the sidewalk in front of my home?

Sidewalks in the City of Carbondale are the responsibility of the property owner. The only instance where the City will replace a sidewalk is if it is disturbed in the process of replacing or repairing a water or sewer line.

8. My home is without water, what do I do?

For water outages, call the City’s 24-hour Water and Sewer Hotline at (618) 529-1731.

9. Where do I report a water leak or sewer backup?

For water outages, sewer backups or other emergencies, call the City’s 24-hour Water and Sewer Hotline at (618) 529-1731.

10. How do I find out about renting park facilities (Carbondale Town Square Pavilion, Washington Street Venue, Veterans Memorial Plaza and Friendship Park)?

Visit Parks and Outdoor Recreation or contact the Carbondale Civic Center Manager at (618) 457-3209.

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Recreational Cannabis FAQs

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1. When will cannabis be legal in Illinois?

January 1, 2020

2. Who will be able to purchase cannabis legally?

Adults aged 21 and over.

3. How much cannabis can be legally purchased or possessed?

Up to 30 grams, or about one ounce, of cannabis plant material, edibles totaling no more than 500mg of THC, and five grams of cannabis concentrate products. Non-residents will be able to purchase half of those amounts.

4. How is cannabis cultivation going to be taxed at the state level?

Beginning on January 1, 2020, a Cannabis Cultivation Privilege Tax is imposed by the State of Illinois upon the privilege of cultivating cannabis at the rate of 7% of the gross receipts from the sale of cannabis by a cultivator. This tax rate already exists under current medical cannabis law. As all funds collected under the Cannabis Regulation and Tax Act and under the Compassionate Use of Medical Cannabis Program Act will be deposited into the state's Cannabis Regulation Fund, the 7% cultivation tax that previously only applied to the cultivation of medical cannabis is repealed, effective July 1, 2020 (See 410 ILCS 130/200), and replaced by the same tax that applies to both adult-use and medical cannabis cultivation. All funds received by the Illinois Department of Revenue under the privilege tax shall be paid into the Cannabis Regulation Fund in the state treasury. The Cannabis Cultivation Privilege Tax will be collected in addition to all other occupation or privilege taxes imposed by the State of Illinois or by any municipal corporation or political subdivision (whether the cultivation is for medical or adult-sue purposes).

5. How is the sale of cannabis going to be taxed at the state level?

• Beginning on January 1, 2020, a Cannabis Purchaser Excise Tax is imposed by the State of Illinois upon purchasers for the privilege of using cannabis at the following rates:
  • Cannabis flowers or products with less than 35% Tetrahydrocannabinol (THC): 10% tax
  • Cannabis-infused products (i.e., edibles): 20% tax
  • Cannabis flowers or products with a THC concentration higher than 35%: 25% tax
• The purchase price of any product that contains any amount of cannabis or any derivative is subject to the excise tax on the full purchase price of the product.
• The purchase of cannabis is also subject to state and local sales taxes. Sales tax is collected in addition to all other occupation, privilege, or excise taxes imposed by the State of Illinois or by any municipal corporation or political subdivision of the state.

6. How may cannabis be taxed at the local level?

• On and after January 1, 2020, the corporate authorities of any county or municipality may, by ordinance, impose a County and Municipal Cannabis Retailers' Occupation Tax (MCROT).
• For municipalities, the MCROT is imposed upon purchasers for the privilege of using adult-use cannabis purchased in the municipality. The rate of tax shall not exceed 3% of the purchase price. If imposed, the tax shall only be imposed in 0.25% increments.
• Counties are authorized to impose a tax of up to 3% in incorporated areas and 3.75% on sales emanating from unincorporated areas.
• The City of Carbondale has implemented an additional 3% sales tax on all persons engaged in the retail sales of adult-use cannabis other than cannabis purchased under the Compassionate Use of Medical Cannabis Pilot Program Act as amended.

7. Can I grow my own cannabis?

Only medical cannabis patients will be able to grow plants at home. they are limited to five plants.

8. Will I be able to smoke wherever I want?

No, you will not be able to smoke cannabis in public legally. Consumption in private residences and permitted cannabis consumption lounges will be legal. Local jurisdictions will be able to decide for themselves if they allow dispensaries to let people smoke on-site.

9. Who will be selling cannabis?

On January 1, existing medical cannabis dispensaries will begin selling to adults until new licenses are approved. Per the law, the state will begin receiving and processing applications for new licenses on January 2, 2020, and dispensary licenses will be issued starting on May 1, 2020. Another round of dispensary licenses will not be issued until after the state completes a disparity and market study of the industry. The second round of licenses must take into account the study's findings.

10. What about people in jail for cannabis?

The law allows for people convicted of possession of under 30 grams prior to legalization to have their records referred to the Prisoner Review Board and Governor Pritzker to pardon. If the pardon is granted, the Illinois Attorney General will move to expunge their records. Those convicted of possession of larger amounts can petition for expungement themselves. Local State's Attorneys can also pursue expungements on a case-by-case basis. Cook County State's Attorney Kim Foxx has stated she supports cannabis legalization in Illinois, and that her office will expunge all misdemeanor cannabis convictions once it becomes legal. She also said the State's Attorney's Office is currently looking at its policy on prosecuting people who have been detained for selling cannabis once it becomes legal in the state.

11. May municipalities and other units of local government regulate cannabis establishments within their boundaries?

A unit of local government may enact reasonable zoning ordinances or resolutions not in conflict with the Act or with the Illinois Office of Cannabis Control, Illinois Department of Public Health, Illinois Department of Financial and Professional Regulation, and Illinois Department of Agriculture rules regulating cannabis establishments. A unit of local government may enact ordinances or rules governing the time, place, manner, and number of cannabis establishments, including a minimum distance limitation between cannabis establishments and locations it deems sensitive through the use of special use permits.

12. May municipalities prohibit or regulate cannabis establishments outside of their boundaries?

A municipality may exert extra-territorial zoning authority in the unincorporated area within one and one-half miles of its corporate limits through the adoption of a comprehensive plan and zoning for that area pursuant to 65 ILCS 5/11-13-1. The municipal ordinances would control that area absent a county zoning ordinance or another municipality with zoning already in place.

13. May municipalities regulate the on-premises consumption of cannabis and/or allow cannabis cafes and lounges?

Yes. A municipality may regulate and/or allow the on-premises consumption of cannabis at or in a cannabis business establishment within its jurisdiction in a manner consistent with the Act. The Act allows the creation of "cannabis cafes/lounges" at the discretion of the municipality. Cannabis business establishments or other entities authorized or permitted by a municipality to allow on-site consumption shall not be deemed a public place within the meaning of the Smoke-Free Illinois Act.

14. Does the Act contain any location restrictions on dispensaries?

A dispensing organization may not be located within 1,500 feet of the property line of a preexisting dispensing organization. These distance restrictions are different than those originally imposed by the Illinois Medical Cannabis Program Act. Under the Medical Cannabis Program Act, registered cultivation centers could not locate within 2,500 feet of the property line of a pre-existing public or private preschool or elementary or secondary school or daycare center, daycare home, group daycare home, part-day child care facility or an area zoned for residential use (410 ILCS 130/105(c)) and registered dispensing organizations could not locate within 1,000 feet of the property line of a pre-existing public or private preschool or elementary or secondary school or daycare center, daycare home, group day care home, or part-day child care facility or be located in a house, apartment, condominium, or an area zoned for residential use (410 ILCS 130/13(d)). P.A. 101-0363, which made various amendments to the Medical Cannabis Program Act and became effective on August 8, 2019, and eliminated the distance restrictions for medical cannabis dispensaries registered after July 1, 2019.

15. Does failure to be in compliance with local zoning regulations have any impact on a cannabis establishment's ability to operate in Illinois?

Yes. A state-issued cannabis establishment license will be denied if the applicant is not in compliance with local zoning rules.

16. May municipalities and other units of local government fine or penalize cannabis establishments for violation of local zoning regulations?

A unit of local government may establish civil penalties for violation of an ordinance or rules governing the time, place, and manner of operation of a cannabis establishment within the jurisdiction of the unit of local government.

17. May municipalities regulate the personal possession and consumption of cannabis?

The Act provides municipalities with the authority to locally regulate the possession and consumption of cannabis by private citizens in a manner consistent with the Act. Therefore, municipalities may adopt the prohibitions and penalties of the Act into their codes which will give the local governments the ability to enforce and prosecute personal possession and consumption violations through local adjudication or the circuit court.

18. Does the Act apply to home rule units of government?

Yes. A unit of local government may not regulate cannabis-related activities in a manner more restrictive than their regulation by the state under the Act. Home rule preemption applies here. "This subsection is a limitation under subsection (i) of Section 6 of Article VII of the Illinois Constitution on the concurrent exercise by home rule units of powers and functions exercised by the State." Section 55-25(4). Home rule preemption is specifically set forth in Section 55-90 of the Act. "Except as otherwise provided in this Act, a unit of local government, including a home rule unit, may not regulate or license the activities described in this Act."

19. Does the Act contain any operating rules for adult-use cannabis dispensing organizations?

The Act, in Section 15-70, contains a list of specific business operational rules for adult-use cannabis dispensing organizations that provide a clear baseline of regulatory guidelines for these establishments. Municipalities may include these in any statement on approvals or conditions that are part of any conditional use permit. These rules include:

• A dispensing organization must include the legal name of the dispensary on the packaging of any cannabis product it sells.
• Dispensing organizations are prohibited from selling any product containing alcohol except tinctures, which are limited to containers that must be no larger than 100 milliliters.
• A dispensing organization may only accept cannabis deliveries into a restricted access area. Deliveries may not be accepted through the public or limited access areas unless otherwise approved under the Act.
• A dispensing organization shall maintain compliance with state and local building, fire, and zoning requirements or regulations.
• A dispensing organization shall submit a list to the state of the names of all service professionals that will work at the dispensary.
• A dispensing organization's license allows for a dispensary to be operated only at a single location.
• A dispensing organization may operate between 6:00 a.m. and 10:00 p.m. local time.
• A dispensing organization must keep all lighting outside and inside the dispensary in good working order and wattage sufficient for security cameras.

The dispensing organization shall not:

• Produce or manufacture cannabis;
• Accept a cannabis product from an adult-sue cultivation center, craft grower, infuser, dispensing organization, or transporting organization unless it is prepackaged and labeled in accordance with the Act and any rules that may be adopted pursuant to the Act;
• Obtain cannabis or cannabis-infused products from outside the State of Illinois;
• Sell cannabis or cannabis-infused products to a purchaser unless the dispensary organization is licensed under the Illinois Medical Cannabis Program Act, the individual is registered under the Medical Cannabis Program Act or the purchaser has been verified to be over the age of 21;
• Enter into an exclusive agreement with any adult-use cannabis cultivation center, craft grower, or infuser;
• Refuse to conduct business with an adult-use cannabis cultivation center, craft grower, transporting organization, or infuser that has the ability to properly deliver the product and is permitted by the Illinois Department of Agriculture, on the same terms as other adult-use cannabis cultivation centers, craft growers, infusers or transporters with whom it is dealing;
• Operate drive-through windows;
• Allow for the dispensing of cannabis or cannabis-infused products in vending machines;
• Transport cannabis to residences or other locations where purchasers may be for delivery;
• Enter into agreements to allow persons who are not dispensing organization agents to deliver cannabis or to transport cannabis to purchasers;
• Operate a dispensing organization if its video surveillance equipment is inoperative;
• Operate a dispensing organization if the point-of-sale equipment is inoperative;
• Operate a dispensing organization if the state's cannabis electronic verification system is inoperative;
• Operate a dispensing organization when there are fewer than two people working at any time;
• Be located within 1,500 feet of the property line of a pre-existing dispensing organization;
• Sell clones or any other live plant material;
• Sell cannabis, cannabis concentrate, or cannabis-infused products in combination or bundled with each other or any other items for one price, and each item of cannabis, concentrate or cannabis-infused product must be separately identified by quantity and price on the receipt;
• Violate any other requirements or prohibitions set by the Act or administrative rules.

20. Is a license required to operate a cannabis establishment in Illinois?

Yes. The Illinois Office of Cannabis Control shall issue licenses for all dispensing organizations. Dispensing organizations are defined by the Act as a facility operated by an organization or business that is licensed by the Illinois Department of Financial and Professional Regulation to acquire cannabis from a cultivation center, craft grower, processing organization, or another dispensary for the purpose of selling or dispensing cannabis, cannabis-infused products, cannabis seeds, paraphernalia or related supplies under the Act to purchasers or to qualified registered medical cannabis patients and caregivers.

21. May municipalities require licenses to operate a cannabis establishment within their boundaries?

Since licensing is a function of the state under the Act, local governments may only enforce generally applicable business registration requirements for cannabis establishments and conduct inspections of the premises to ensure compliance with local ordinances.

22. What are the different tupes of licenses?

The Act creates the following adult-use cannabis licenses, subject to various fees and subject to administration by the Illinois Department of Agriculture and the Illinois Department of Financial and Professional Regulation:

• Early Approval Adult-Use Dispensing Organization - A license that permits a medical cannabis dispensing organization licensed under the Illinois Medical Cannabis Program Act as of the effective date of the Act to begin selling cannabis to purchasers as permitted by the Act as of January 1, 2020.
• Early Approval Adult-Use Dispensing Organization; Secondary Site - A license that permits a medical cannabis dispensing organization licensed under the Illinois Medical Cannabis Program Act to operate a dispensing organization to serve purchasers at a secondary site not within 1,500 feet of another medical cannabis dispensing organization or adult-use dispensing organization, and within any BLS Region that shares territory with the dispensing organization district to which the medical cannabis dispensing organization is assigned.
• Early Approval Adult-Use Cultivation Center - A license that permits a medical cannabis cultivation center licensed under the Illinois Medical Cannabis Program Act as of the effective date of the Act to begin cultivating, infusing, packaging, transporting (unless otherwise provided in the Act), and selling cannabis to cannabis business establishments for resale to purchasers as permitted by the Act as of January 1, 2020. A cultivation center may begin producing cannabis and cannabis-infused products once the Early Approval Adult Use Cultivation Center License is approved. A cultivation center that obtains an Early Approval Adult Use Cultivation Center License may begin selling cannabis and cannabis-infused products to approved dispensing organizations on December 1, 2019.
• Conditional Adult-Use Dispensing Organization License - A license awarded to top-scoring applicants for an Adult-Use Dispensing Organization License that reserves to the applicant the right to an adult-use dispensing organization license if the applicant meets certain conditions described in the Act. A dispensing organization that is awarded a Conditional Adult-Use Dispensing Organization License is not entitled to purchase, possess, sell or dispense cannabis or cannabis-infused products until the applicant has received an Adult Use Dispensing Organization License.
• Conditional Adult-Use Cultivation Center License - A license awarded to top-scoring applicants for an Adult-Use Cultivation Center License that reserves to the applicant the right to an Adult-Use Cultivation Center License if the applicant meets certain conditions as determined by the Illinois Department of Agriculture by rule. A cultivation center applicant that is awarded a Conditional Adult-Use Cultivation Center License is not entitled to grow, purchase, possess or sell cannabis or cannabis-infused products until the applicant has received an Adult-Use Cultivation Center License.
• Adult-Use Dispensing Organization - A license issued by the Illinois Department of Financial and Professional Regulation that permits a person to act as a dispensing organization under the Act and any administrative rule made in furtherance of the Act.
• Adult-Use Cultivation Center - A license issued by the Illinois Department of Agriculture that permits a person to act as a cultivation center under the Act and any administrative rule made in furtherance of the Act.
• Craft Grower - The Illinois Department of Agriculture shall issue up to 40 craft grower licenses by July 1, 2020. A "craft grower" is a facility operated by an organization or business that is licensed by the Illinois Department of Agriculture to cultivate, dry, cure, and package cannabis and perform other necessary activities to make cannabis available for sale at a dispensing organization or sue at a processing organization.
• Infuser - The Illinois Department of Agriculture shall issue up to 40 infuser licenses through a process provided for in the Act no later than July 1, 2020. "Infuser organization" or "infuser" means a facility operated by an organization or business that is licensed by the Illinois Department of Agriculture to directly incorporate cannabis or cannabis concentrate into a product formulation to produce a cannabis-infused product. An infuser is prohibited from extracting cannabis concentrate from the raw cannabis material. Only cultivation centers and craft growers will be allowed to extract cannabis concentrate.
• Transporter - Transporting organization" or "transporter" means an organization or business that is licensed by the Illinois Department of Agriculture to transport cannabis on behalf of a cannabis business establishment or a community college licensed under the Illinois Community College Cannabis Vocational Training Pilot Program.

23. Do State licenses need to be renewed?

Yes. All licenses expire and are subject to the renewal provisions set forth in the Act. Adult-Use Dispensing Organization Licenses shall expire on March 31 of even-numbered years. Licensees must submit a renewal application provided by the Illinois Department of Financial and Professional Regulation and pay the required renewal fee.

24. What other agency oversight does the state have for social issues related to cannabis production, sale, and use?

• the Restoring Our Communities (ROC) program will be created. The ROC program will be a performance incentive funding program for high-need, underserved communities throughout the state.
• The purpose of the ROC program will be to directly address the impact of economic disinvestment and the historical use of criminal justice responses to community and individual needs by supporting local design and control of community-based responses to these impacts that can be accessed outside of the criminal justice system.
• The ROC program will provide planning and implementation grants as well as technical assistance to collaborative groups that include human service providers and community-based organizations, individuals who have experienced the criminal justice system or other systems of state intervention, and individuals who have been consumers of social programs administered by the state or local jurisdictions, and local leaders from all sectors.

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Residential TIF FAQs

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1. What is a Tax Increment Financing (TIF) District?

Tax Increment Financing (TIF) districts help municipal governments stimulate redevelopment in a designated area. Using this tool, the City can reimburse property owners for certain expenses using the property tax revenue that new development within the district generates. It is important to note that a TIF district is not an additional tax and does not impact zoning.

2. How does the Tax Increment Finance (TIF) program work?

When a TIF district is established, the current net taxable value (NTV) on each property within the TIF district is set at a “base” value. Funds are generated by the increase in net taxable value of properties located within the district as those parcels are redeveloped. The difference between the “base NTV” and the new NTV, what is referred to as the “increment”, is rebated back to the municipality. This increment, or rebated real estate taxes, can be used to reimburse developers for approved costs, and/or to cover the municipality’s cost of improving the district.

The rebates are reimbursement for eligible project costs and are tied directly to the property tax increment created on the site of their new development. The City and the property owner negotiate the reimbursement rate based on the new improvements they create. This contract continues until the point at which the property owner has been paid the agreed-upon reimbursement, or when the TIF expires, whichever comes first. TIF 2’s expiration date is December 31, 2035.

3. What are some of the approved costs for a private homeowner or developer?

Specific expenses eligible for reimbursement include:

• Architectural, engineering, legal, environmental, financial, planning, and other services;
• Property assembly costs, including the acquisition of land, demolition of buildings, and site preparation;
• Costs of rehabilitation, reconstruction or repair or remodeling of existing buildings, fixtures, and leasehold improvements;
• A portion of the construction interest cost incurred by a developer is related to the renovation or rehabilitation of a redevelopment project.

4. Can the municipality also use the money generated in a TIF District?

Yes, the municipality can also use the money in the special TIF fund to make public investments such as:

• Infrastructure improvements such as streets, sidewalks, water/sewer lines, broadband, street lighting, and water and sewer lines.
• Funds can also be used to make property purchases within the District, as well as marketing expenses related to the District.

5. What are the benefits of a TIF to the neighborhood?

The benefits of a residential TIF program can include:

• Remove & prevent blighted homes
• Increase the tax base
• Stabilize development
• Aid in the development of affordable housing
• Assist in converting renter-occupied to owner-occupied homes
• Add infrastructure enhancements
• Conduct marketing activities

6. Why did the City of Carbondale develop a residential TIF?

City Council’s expectations are that a residential TIF would help to:

• Help redevelop homes
• Help renovate blighted homes
• Create an incentive to encourage homeownership
• Restore neighborhoods

7. If my home or neighborhood becomes part of a TIF District, does this mean that businesses will be able to relocate there?

No. A TIF District is a financial incentive district and does not impact zoning. The only way that a business could locate within a neighborhood is if it conformed to the zoning codes already in place there.

8. How can I find out if my property is within a TIF district?

Please refer to the map at this link: www.explorecarbondale.com/815/TIF-District, or contact the Economic Development Office at 618-457-3232 to find out if you qualify.

9. What are the TIF Architectural Design Standards and how do they affect my project?

All projects are required to adhere to the Residential Tax Increment Financing District Architectural Design Standards by complying with at least two (2) design elements for the appropriate category of the work to be done.  

For example, if a roof is to be replaced, it must meet the pitch requirements of 5:12 or greater and the materials or color be different than the immediate surrounding homes. If the siding is to be replaced, it must be one of the approved materials of brick, natural or faux stone, cement, wood, or vinyl and also vary in color or materials from immediately surrounding homes.   

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Revenue Office FAQs

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1. How do I get water services turned on at my new residence?

To get water services turned on you must sign up for service. You can apply online (residential or commercial); come into our office, present a valid driver's license or other US Government issued ID, sign a contract, and pay a deposit.

2. How often will I receive a bill?

Each address is billed in a set of routes.Meaning your meter is read and your bill is generated at the same time as your neighbors. Each route has it's own due date. Please contact us at 618-457-3265 for information on your due dates. Bills are due 3 weeks from the date they are issued.

3. How do I pay my bill?

Online bill pay is available. Bills can also be paid in the office by cash, check, money order, Visa, Mastercard, American Express, or Discover. There is a drop box located in our parking lot for after-hours if paying by check or money order.

Auto Debit Application

4. What happens if I forget to pay my bill?

The day after your bill is due a $5 late fee is assessed to your account and a reminder notice is sent in the mail. It will state the amount due and the date it needs to be paid by to avoid disconnection.

5. How much is the deposit for water services?

Deposits are based on the size of your water meter. Most residential meters are 5/8" and require a $100 deposit. To ensure this is accurate for your address please call the Revenue Office.

6. I know my move in / move out date. How soon should I contact you to set up service?

It is always best to contact us no sooner than a week before you move in/move out date. You can contact us as late as the day before you wish to have your water turned off and the same day you wish to have you water turned on in most cases. To schedule a move in/out contact the Revenue Office.

7. When will I get my deposit back?

The deposit stays on your account for the entire time your account is active. Once an account is closed the deposit is applied toward the final bill and any remaining amounts due on the account. The rest of the deposit is refunded to you by check to an address we obtain at the time you close your account. 

8. How long does it take to receive my refund check once I close my account?

Once you close you account a final reading is obtained from your meter. A final bill is generated in a week to 10 days. A refund check is mailed with the final bill to the address obtained at the time the account is closed.

9. What happens if my water gets disconnected?

If your water gets disconnected for non payment you will have to pay the account balance in full plus a re-connection fee of $40. Water services are typically restored the same day.

10. Why has my bill increased?

There are several reasons why a bill would increase. The most common issues are, an increase in usage or additional charges for refuse. To get more information about your bill contact the Revenue Office.

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SIMMS

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1. Is P.O. Box 2947 the correct mailing address for the City?

No. Please use P.O. Box 2047 as the correct mailing address.

If you have already mailed your RFP to the incorrect P.O. Box, please email Mark Bollmann

2. Is there an estimated cost for this project?

The total estimated project cost is $17,482,500.

3. Does the DBE participation goal of 2.4% apply to the design team?

The DBE goal of 2.4% applies to the contractors and sub-contractors who will participate during the construction phase; not the design team.

4. Can the City Logo be used on submittal materials as a header or similar in acknowledgement to the City?

If so, can a file be provided, or is it acceptable to download the image from the City’s website

Yes, you can use the City logo in your submittal and it can be captured off of our website.

5. For LEED Certification, can you tell us if the new project will require LEED commissioning and, if so, what level of certification - basic certification, Silver, Gold, Platinum?

LEEDs certification is something we are interested in, and will be discussed with the design team we select as to which level we decide to achieve.

6. Does the City want us to retain a Landscape Architect as a consultant, or does the City plan on doing their own landscaping (per previous projects)?

The design team will be responsible for the landscape design.

7. Are the second floor multi-use lease spaces and childcare facility mentioned in the Project Narrative (but not referenced in the RFQ) still part of the program?

Once the design team is selected, there will be discussions as to the design and layout. The multi-use lease spaces will be planned in the design but childcare and other available spaces will be discussed during the planning/design stage.

8. Should we include survey and Geotech as part of our scope, or does the City already have this information?

Yes, this should be included in your scope.

9. The Project Narrative that accompanied the Build Grant applications references preliminary design. Is it possible to see those preliminary designs and/or know who created them? Are you asking the sele

The design team selected will have full creative ability. They can produce their own design and/or incorporate the preliminary design into theirs.

10. The scope of services in the RFQ mentions Preliminary Architectural Documents, but does not mention further design phases, including construction documents. Is this just a preliminary design contract,

The Design team will provide full project services.

11. Is the demolition of the Bike Shop within the SIMMS submittal purview and, if so, the environmental assessment for that building is therefore to be anticipated?

It will be the responsibility of the Construction company that wins the bid to have the building assessed and properly demolished and disposed of.

12. Is there a requirement for either LEED certification, or design to LEED standards without certification, for the new SIMMS facility?

LEEDs certification is something we are interested in, and will be discussed with the design team we select as to which level we decide to achieve.

13. Would you please clarify what environmental studies, if any, will need to be complted by the design team as part of the design process?

The City has already conducted environmental studies of the City owned properties, but if an environmental study needs to be performed on the bicycle shop once it is demolished, then the design team will coordinate this.

14. Will public involvement be required for the programming and preliminary design phases?

No, our meetings with the public will be more of the informative type.

15. Is Commissioning included within the scope of "Architectural, Engineering, and Environmental Studies to complete the design"?

It will be the responsibility of the awarded contractor to coordinate and select an approved third party in commissioning of the completed building systems. If the design team needs commissioning consultations during the design phase, it will be their responsibility in selecting a firm for commissioning consultants.

16. Is there a page number limit on the RFQ response?

No, there is no limit.

17. Are you accepting hand delivered qualifications or do you prefer they come via mail or delivery service?

Yes, we will accept hand delivered replies; but, be aware that they still have to be delivered by 5:00 p.m. on January 15, 2021 and that the City Hall is closed to the public. You will have to call into the switchboard for someone to come out and pick it up from you.

18. Is the change of due date for the proposals the only change included in the addendum that was just received?

Yes, the only thing that was changed was the deadline extension and Q&A extension.