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1. Who created the City’s new website?

CivicPlus created the City's new website.  

2. Was there an RFP sent out for this project?

No; According to the Carbondale Revised Code Section 1-6-13, professional or artistic skills pursuant to a written contract do not need to follow formal contract procedures. In addition, purchases and contracts for the use, purchase, delivery, movement or installation of data processing equipment, software or services; telecommunications and interconnect equipment; software or services or any contract for photocopying machines, supplies or services are also exempt from formal contract procedures.

3. Why didn’t the City choose to use a local company for this project?

The City of Carbondale wanted to work with a company that specializes in government website design and development. In the past 20 plus years, CivicPlus has worked with more than 2,500 local governments including municipalities, counties and municipal departments.  

4. How much money was spent on this project?

The entire project cost is $39,524.10. Here is how the project breaks down:

• Department Header Package Setup Fees (Police Department): $2,702.05
• Interior Themes (Police Department): $2,500.00
• Department Header Package Setup Fees (Fire Department): $2,702.05
• Interior Themes (Fire Department): $2,500.00
• Project Development and Deployment: $27,420.00
• 2 Years of Agendas and Minutes: $1,700

5. What does this price include?

First year annual services (GCMS upgrades, maintenance, support, hosting), server storage, premium suite of modules, 500 pages of content migration, ongoing recurring 48-month redesign, five years of agendas and minutes in PDF format, three days of onsite training and two department headers (Police and Fire Departments).

6. Why did the City decide to revamp its website?

The City’s website revamp was long overdue. The last redesign occurred in 2008 with the homepage revamp occurring in 2016. Typically, the average website is redesigned every 3-4 years. In addition, we wanted to make the City’s website more user-friendly, interactive and inclusive of all City Departments.

7. What are some of the big changes the City made to its website?

The new website features a local Business Directory (lodging, dining, shopping, nightlife, etc.), News Alert System, Form Center and Staff Directory.

8. Can you submit forms and applications online?

Yes, most City forms are now online. You can access all City applications, permits, and licensing by visiting our Applications, Permits, and Licensing page. Our online job applicant system can be found here.

9. How do you sign up for City alerts?

You can sign up for City email and/or text alerts on our homepage or by clicking here. 

10. Can I add events to the City’s calendar?

Due to the number of events going on in the community, we only publish city-sponsored events, activities and meetings on our calendar. Check with media outlets and community partners to add your programs to local event calendars.

11. How do I access City Council information?

To access City Council information, select the “Government” tab at the top of the homepage. Underneath the “City Officials” page, select the “Carbondale City Council” tab. On this page, you will find agendas, minutes, council members, live streams and more.  

12. How do you search for information on the website?

On the homepage, just under the City logo, you will see a search bar labeled "I'm looking For..." Type in a few key words and the search engine will search for the information on the website.