Water & Sewer

Responsibilities

Water and Sewer Services is responsible for:

  • Operating the Northwest and Southeast Wastewater Treatment Plants
  • Providing water quality reports
  • Supplying the City with fresh water

For water outage, sewer backup, or emergency, please call the water and sewer hotline 24 hours a day.

Water, Sewer, and Refuse 

If you would like to sign up for water, sewer, and refuse service or have questions regarding an existing bill, please call the Revenue Office at 618-457-3265 or visit our New Residents page for more information.

Pay Your Bill Online

Pay Your Water / Sewer Bill Online

Pay a Water Bill for Someone Else

Water Quality Report

The City of Carbondale is proud of its excellent finished water quality and, we are committed. This report summarizes the quality of water we provided last year, including details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.

The City is pleased to report the water delivered to your home or business complied with or was better than, all state and federal drinking water requirements. View the most recent water quality report (PDF).

We want our valued customers to be informed about their water quality. If you would like to learn more, please feel welcome to call and schedule a tour or meeting. If you have any questions about this report or concerning your water system, please contact the Director of Utilities Tony Harrison.

Wastewater Treatment Plants

The City of Carbondale has two wastewater treatment plants, the Southeast and Northwest.

The Southeast was upgraded in 2005 from 3.19 million gallons per day average flow to 6 million gallons per day with 12.5 million gallons per day max flow. It handles waste from SIU and the east side of Carbondale.

The Northwest Plant won the Best Operated and Maintained Wastewater Treatment Plant of the Year. Its capacity is 2.64 million gallons per day on average with 6.6 max million gallons per day. The Northwest handles waste from the west side of Carbondale and all of the industrial waste from the two industrial parks.