Water & Sewer
In January 2022, Illinois passed the Lead Service Line Replacement and Notification Act (LSLRNA). The first purpose of the LSLRNA requires owners and operators of community water supplies to deliver a complete water service line material inventory to the Illinois Environmental Protection Agency (EPA).
To meet the requirements of the LSLRNA and identify lead service lines in our community, the City needs your assistance in performing a quick test to determine the water service line material on your property. We are therefore conducting this resident survey to inventory the water service material on the private side (resident owned).
Water and Sewer Services is responsible for the following:
- Operating the Northwest and Southeast Wastewater Treatment Plants
- Providing water quality reports
- Supplying the City with fresh water
For water outages, sewer backup, or emergencies, please call the water and sewer hotline 24 hours a day.
Water, Sewer, and Refuse
If you want to sign up for water, sewer, and refuse service or have questions regarding an existing bill, please call the Revenue Office at 618-457-3265 or visit our New Residents page for more information.
Pay Your Bill Online
Water Quality Report
The City of Carbondale is proud of its excellent finished water quality. This report summarizes the quality of water we provided last year, including details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.
The City is pleased to report the water delivered to your home or business complied with, or was better than, all state and federal drinking water requirements. View the most recent water quality report (PDF).
We want our valued customers to be informed about their water quality. If you would like to learn more, please feel welcome to call or email. Please get in touch with the Director of Utilities if you have any questions about this report or your water system.
Wastewater Treatment Plants
The City of Carbondale has two wastewater treatment plants, the Southeast and Northwest.
The Southeast was upgraded in 2005 from a 3.19 million gallons per day average flow to 6 million gallons per day with a 12.5 million max flow. It handles waste from SIU and the east side of Carbondale.
The Northwest Plant won the Best Operated and Maintained Wastewater Treatment Plant of the Year. Its capacity is 2.64 million gallons per day on average, with 6.6 max million gallons per day. The Northwest handles waste from the west side of Carbondale and all of the industrial waste from the two industrial parks.