Water and Sewer Services

Water and Sewer Services is responsible for:

  • Supplying the City with fresh water
  • Providing water quality reports
  • Operating the Northwest and Southeast Wastewater Treatment Plants

For water outage, sewer backup or emergency, please call the water and sewer hot line (618) 529-1731 (24hrs a day)

Customers needing to connect, disconnect, change service or pay in person, contact:

Water Office
Carbondale City Hall
200 S. Illinois Avenue
Carbondale, Illinois 62901
(618) 457-3265

Office hours: 8am - 4:30pm, Monday - Friday

To pay a water/sewer bill online

For more information about rates:

Water and Sewer Rates

Water & Sewer Rate Study by Fehr-Graham & Ehlers - April 2011

Water & Sewer Rate Study Presentation - October 2011

Water Quality Report

The City of Carbondale is proud of its excellent finished water quality and we are committed to providing you with information about your water supply. This report summarizes the quality of water we provided last year, including details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. The City is pleased to report the water delivered to your home or business complied with, or was better than, all state and federal drinking water requirements.

Water Quality Report

We want our valued customers to be informed about their water quality. If you would like to learn more, please feel welcome to call and schedule a tour or meeting.

If you have any questions about this report or concerning your water system, please contact:

Tony Harrison, Water Operations Manager
Water Treatment Plant
2401 South McLafferty Road
Carbondale, Illinois 62901
(618) 457-3240

Central Laboratory

This state-of-the-art laboratory performs extensive testing on drinking water and wastewater discharge for compliance with EPA regulations for Carbondale as well as over 100 neighboring communities and water districts. 

The Laboratory technicians routinely sample over 30 sites monthly and water towers twice monthly for coliforms and drinking water quality. Staff also regularly performs metals testing (i.e. lead, copper and others) as required by the Illinois Environmental Protec­tion Agency (IEPA).

Several hours following a water main break, distribution samples are taken and tested in the Field Mobile Laboratory vehi­cle. Coliform tests are per­formed in the Laboratory to monitor and ensure that no contamination has occurred. 

The Laborato­ry is accredited by NELAP (State of Illinois Environmental Protection Agency) and IDPH (Illinois Depart­ment of Public Health).

Pri­vate residential tests are available to homeowners for a fee. Private homeowners who have well systems frequently utilize the Laboratory services to monitor their water quality. We are proud to be able to offer affordable high quality testing services right here in Carbondale.

For more information on having your water tested, contact:

Kim Cole, Central Laboratory Superintendent
2401 McLafferty Road
Carbondale, Illinois 62901
(618) 457-3240 ext. 4

Wastewater Treatment Plants

The City of Carbondale has two wastewater treatment plants, the Southeast and Northwest.

The Southeast was upgraded in 2005 from 3.19 mgd avg flow to 6 mgd with 12.5 mgd max flow. It handles waste from SIU and east side of Carbondale.

The Northwest won Best operated and maintained waste water treatment plant of the year in the state of Illinois for the years of 1985 and 2006. Its capacity is 2.64 mgd avg with 6.6 max mgd. The Northwest handles waste from the west side of Carbondale and All of the industrial waste from the tow industrial parks. 


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