Fair Housing Policy and Complaint Procedure

Declaration of Policy

In furthering the policy of the state as expresses in the Constitution and other laws; in order that the safety and general welfare, peace and health of all the inhabitants of the City may be insured, it is hereby declared the policy of the City, to assure equal opportunity to all Residents, regardless of race, color, religion, national origin or ancestry, sex, creed, or physical or mental handicap to live in decent, sanitary, healthful, standard living quarters.

Read the Fair Housing Policy and the list of Prohibited Acts.

Fair Housing Complaint Procedure

Any person aggrieved in any manner by any violation of any provision of the City's Fair Housing Code may file a written signed complaint setting forth his or her grievance on a form obtainable in the City Clerk's office at City Hall.

  • The complaint must be filed with the Clerk of the City of Carbondale within thirty (30) days from the date of commission of the alleged violation (or written 180 days in the case of a relocation grievance)
  • Upon receipt of a written signed complaint, the City Clerk shall notify the City Manager of receipt of the complaint and provide the City Manager with a copy of the complaint
  • The City Manager shall, within three (3) business days of receipt of the complaint from the City Clerk, appoint an appropriate Hearing Officer, and provide the hearing Officer with a copy of the complaint. The City Manager may also serve as the Administrative Hearing Officer
  • The Hearing Officer shall decide if the complaint is within his/her jurisdiction and give written notice of his/her decision to all affected parties within five (5) business days of receipt of the complaint from the City Manager
  • If the Hearing Officer finds the complaint to be within his/her jurisdiction, a conciliation hearing will be called within fourteen (14) business days from the initial receipt of the complaint by the City Clerk
  • If such attempts at conciliation are not successful, the Hearing Officer shall, within twenty-one (21) days of receipt of a written complaint, proceed promptly to set a date for a formal hearing to be held within thirty (30) days of receipt of the written complaint
  • Such formal hearing shall be conducted by the Hearing Officer upon due and reasonable notice of all parties concerned
  • At the conclusion of the hearing, the Hearing Officer shall render a written report and recommendations which shall be served in person or by mail upon the complainant, the party complained against, the City Manager, and the City Council of Carbondale, together with his/her recommendation, if any, that the City Attorney be instructed to seek injunctive relief in any court of competent jurisdiction to prohibit such violation and/or to prosecute any person or persons who may be in violation of any provisions of Title 4, Chapter 11, Sections 4-11-1 through 4-11-8 of the Carbondale Revised Code


Any person convicted of violating any of the provisions of the provisions of the City's Fair Housing Code shall be punished by a fine of not less than fifty dollars ($50.00) nor more that seven hundred fifty dollars ($750.00). Each day a violation continues shall constitute a separate violation. This penalty shall, in no way abrogate or impair the right of the City to specifically enforce, by any legal means, any provisions of the City's Fair Housing Code.

Fair Housing Complaint Form 



Jennifer Sorrell, City Clerk
City of Carbondale
200 S. Illinois Avenue
P.O. Box 2047
Carbondale, Illinois 62902-2047
(618) 457-3281
Fax: (618) 457-3283

Office hours: 8am - 5pm, Monday - Friday


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